Computers' support staff

Caller : Hello, is this the Help Line?
HelpLine : Yes, it is. How may I help you?
Caller : The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?
HelpLine : I'm sorry, but did you say a cup holder?
Caller : Yes, it's attached to the front of my computer.
HelpLine : Please excuse me if I seem a bit stumped, it's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?
Caller : It came with my computer, I don't know anything about a promotional. It just has '4X' on it.

At this point the HelpLine operator realized that the caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive.